In compliance with the EU Directive (EU) 2019/1 of the European Parliament and Council of December 11, 2018, ZAMBELIS S.A. is committed to providing high-quality products and services. This warranty policy outlines the scope, terms, and conditions of the warranty for products manufactured, promoted, and distributed by ZAMBELIS S.A. Its purpose is to protect the consumer by providing a clear process for handling warranty claims.
Warranty Terms
ZAMBELIS S.A. guarantees the proper functioning of its products, ensuring that any necessary repairs or replacements due to manufacturing defects will be addressed within the warranty period.
3-Year Warranty: All products purchased under the Zambelis Lights brand are covered by a 3-year warranty from the invoice date, excluding batteries.
Effective from 01/11/2024, this warranty applies to products purchased directly from ZAMBELIS S.A. or from an authorized dealer or distributor. However, the company is not liable for any damages or failures due to improper use, incorrect installation, or external factors beyond the specified product parameters.
Warranty Duration
- 3-Year Warranty: Applies to all lighting products manufactured and sold under the Zambelis Lights brand, unless otherwise agreed.
- Exclusions: The warranty only covers products delivered directly from ZAMBELIS S.A. or through an authorized distributor. Sample or prototype products are excluded from warranty coverage unless specifically agreed.
Warranty Terms & Conditions
- Proper Use: The warranty applies only when products are used in accordance with the installation and maintenance instructions provided by ZAMBELIS S.A. Damages resulting from power outages, voltage fluctuations, or external electrical issues are not covered.
- Manufacturing Defects: The warranty covers defects resulting from material failure, manufacturing errors, or products exceeding the expected failure rate according to ZAMBELIS S.A.’s technical specifications.
Exclusions:
- Photometric Properties: The specified values apply throughout the product's lifespan as detailed in the technical manuals accompanying each lighting fixture. The technical manuals also list the expected and acceptable values for any changes in color temperature during the product's lifetime. For any changes or deviations from these recommended values, the customer must refer to the corresponding product's technical manual. Any change in color temperature or other photometric properties during the product’s lifetime, as long as it is consistent with the technical manual specifications, is not covered under warranty.
- Electrical Conditions: The warranty does not cover damages resulting from power supply issues such as voltage surges, fluctuations, or failure to comply with the specified operating range.
- Corrosive Environments: Exposure to corrosive or chemically aggressive environments is not covered.
Claims Process & Inspection
- Submitting a Warranty Claim: Warranty claims must be submitted in writing, along with the defective product, to ZAMBELIS S.A. The claim must include a detailed description of the defect, the application, operating hours, installation date, all invoice details (invoice date, number, etc.), and photos of the defective or damaged product.
- Inspection: ZAMBELIS S.A. reserves the right to inspect the defective product to determine if the claim is valid. The disassembly and transportation costs are not covered under the warranty.
- Repair or Replacement: If a product is found to be defective, ZAMBELIS S.A. may repair, replace, or reimburse the customer at its discretion. If replacement is not possible due to product discontinuation or stock shortages, a similar product may be offered, or a refund may be issued.
Warranty Terms: Lifespan & Failure Rate
- Lifespan & Failure Rates: The nominal lifespan and estimated failure rates of the product are provided in the technical specifications. Any product failure within the expected lifespan due to material defects or manufacturing errors is covered under warranty.
Other Warranty Terms
- No Extension: The warranty duration is not extended in the case of product repair or replacement.
- Labor Costs: The warranty does not cover labor costs for disassembly, reinstallation, or maintenance of the product.
- Customer Rights: If the repair does not satisfy the customer or the product cannot be used as intended, the customer has the right to request a replacement.
- Damage During Transport: DO NOT INSTALL the product if it is damaged. Ensure the product is properly packaged and check for any visible damage before installation. ZAMBELIS S.A. reserves the right to inspect any returned product to determine the cause of the damage.
Warranty Exclusions
- The warranty does not cover: Damages caused by improper use, incorrect installation, or failure to follow installation instructions.
- Force Majeure: The warranty does not apply to damages caused by events beyond ZAMBELIS S.A.'s control, such as natural disasters or power surges.
- Environmental Conditions: Products used in environments outside the specified conditions (e.g., humidity above 80%, unsuitable temperatures) are excluded.
- Product Maintenance: Maintenance must be performed in accordance with the manufacturer's instructions and by qualified personnel.
Applicable Law & Disputes
Any disputes will be resolved in the courts of the jurisdiction where ZAMBELIS S.A. is headquartered, and Greek law will apply.
Legal warranty rights under EU law are not affected by this warranty policy.
Customer Service
For any claims or inquiries regarding the warranty, customers are invited to contact the ZAMBELIS S.A. customer service team, providing the purchase invoice and product details. We are committed to providing excellent service and ensuring that any issues are resolved in a timely and efficient manner.